Question 1

How can I place my order, if my delivery location is not listed for online ordering?

Accepted Answer

In case the delivery location is not listed in the restaurant locator, delivery orders cannot be placed. However, you may choose to pick up your order from the nearest Pizza Hut restaurant using the app/website/m-site.

Question 2

What are T&Cs of Don’t Cook Wednesday Offer?

Accepted Answer

Offer is applicable only on Wednesday on medium Pan Pizzas. It is not applicable on the classic range. Valid on dine-in, delivery and take-away. Offer valid on order of 2 medium pizzas on delivery and 1 medium pizza on dine-in and takeaway. The offer cannot be combined with any other offer or discount. Offer valid in select stores only.

Question 3

Do I need to pay taxes on my order?

Accepted Answer

Yes, all prices mentioned on the website, are exclusive of taxes.

Question 4

Can I get all pizzas and other products at all stores?

Accepted Answer

The menu is displayed as per the availability of the menu items in the mapped restaurant. In case certain menu items are not listed in the menu page, that restaurant does not/is not serving those items. In case of non-availability of ordered product at the mapped restaurant, the order would not be executed. Same would be informed by the restaurant to you.

Question 5

Is the 30 Minutes or free offer applicable every day?

Accepted Answer

Order of 4 or more Pizzas qualifies as a bulk order is not eligible for service promise of ’30 minutes or free’. Maximum Pizza Hut liability is Rs.300. ’30 minutes or free’ promise is eligible till the first barrier point (security guard/reception etc.) Pizza Hut reserves the right to withdraw the service promise without prior information. ‘30 minutes or free’ promise is NOT APPLICABLE on New Year’s Eve, public holidays, religious festivals, Wednesdays and for its 50% OFF offer. The service promise may be withdrawn temporarily in view of difficult operating conditions for delivery, to be announced at the time of order taking. The offer is valid for home delivery only.

Question 6

How can I get a refund?

Accepted Answer

In case of a late delivery of a prepaid order or if payment is debited but order not placed, you can lodge a complaint at our call center by dialing 39883988 preceded by respective STD Code of the city (for a 4-digit STD code, no. will be 3988 398). Once acknowledged, the amount will be refunded within 21 business days or next credit cycle, if paid via credit card.

Question 7

Can I modify/cancel my online order?

Accepted Answer

The online order once placed cannot be modified or cancelled neither through the website nor offline by calling the restaurant or our call center.

Question 8

Can I use one coupon for multiple orders?

Accepted Answer

No, you can’t. One coupon can be used for only one order/ transaction.

Question 9

Can I use my coupon after the expiry of the validity period?

Accepted Answer

The coupons are valid for a specified period only and will not be accepted after the expiry of the validity period.

Question 10

Can I reuse my coupon code?

Accepted Answer

Each coupon can be redeemed only once. Once availed, the coupon code shall expire and cannot be reused except for the ones mentioned on https://online.pizzahut.co.in/offer/listing which can be reused but only once per transaction.

Question 11

Can I use my coupon code with any other offer?

Accepted Answer

Coupons cannot be clubbed with any other offer/scheme being run by the company. One coupon can be used for one transaction and the company has full right to decline any coupon/deal depending on the availability and the offer – terms and conditions.

Question 12

What is a coupon code?

Accepted Answer

A coupon code is a code issued by Pizza Hut which helps to identify the deal you want to redeem. The code is easy to find because it either has a square or a circle around it or is clearly labeled as a coupon code.

Question 13

What is the minimum order amount for delivery?

Accepted Answer

Minimum order amount for delivery is Rs 200 (inclusive of taxes).

Question 14

Where is Pizza Hut in Civil Line Road, Ernakulam?

Accepted Answer

The Pizza Hut restaurant from Civil Line Road is in Civil Line Road, Ernakulam

Address: Ground Floor, Pipeline Jn Civil Line Road Ernakulam-682025

Question 15

How will I know when the restaurant received my online order?

Accepted Answer

Once you submit your order, the order confirmation page will show the time when your order was received along with an estimated time of takeaway or delivery. You will also receive a confirmation mail at the email address you provided during registration. If you’re still unsure about your order, you can always call the restaurant directly.

Question 16

How can I find a restaurant near me?

Accepted Answer

The Pizza Hut Store Locator on the app/website/m-site will help you find the nearest restaurant. It will also show which locations offer delivery and takeaway.

Question 17

How many type of pizza's does Pizza Hut Civil Line Road, Ernakulam offer?

Accepted Answer

You can choose from a wide range of veg and non-veg pizzas available in Pan Crust and Stuffed Crust base. You can also customize the toppings as per your liking at Pizza Hut Civil Line Road, Ernakulam.

Question 18

Why should I order pizza from Pizza Hut Civil Line Road, Ernakulam?

Accepted Answer

Pizza Hut Civil Line Road, Ernakulam offers a wide range of freshly made pizzas, sauted pastas and delicious appetizers along with beverages, sides and desserts to feast on. All this combined with the friendly ambience and excellent service leads to a great experience. Go ahead and enjoy the all new Pizza Hut. Experience today

Question 19

What all sizes of pizzas Pizza Hut Civil Line Road, Ernakulam offers?

Accepted Answer

You can choose between Personal and Medium Pizza at Pizza Hut Civil Line Road, Ernakulam. For Larger groups, you can choose between Family Fun Meals, Big Pizza Meals and Meal for 4 Combos.

Question 20

Does Pizza Hut Civil Line Road, Ernakulam offers Dine In?

Accepted Answer

No, currently Dine In service is not available at Pizza Hut, Civil Line Road.

Question 21

Does Pizza Hut Civil Line Road, Ernakulam offers Delivery?

Accepted Answer

No, currently Delivery service is not available at Pizza Hut, Civil Line Road.

Question 22

Does Pizza Hut Civil Line Road, Ernakulam offers Takeaway?

Accepted Answer

No, currently Takeaway service is not available at Pizza Hut, Civil Line Road.

Question 23

What all is available at Pizza Hut Civil Line Road, Ernakulam?

Accepted Answer

At Pizza Hut Civil Line Road, Ernakulam you can choose between Veg and Non-veg Pizzas and Pastas, Appetizers, Beverages and Desserts.

Question 24

What are the different types of pizza bases Available at Pizza Hut Civil Line Road, Ernakulam?

Accepted Answer

At Pizza Hut Civil Line Road, Ernakulam you can choose between Pan Crust and Stuffed Crust Pizza Base for veg and non-veg pizzas.

Question 25

What all the toppings are available at Pizza Hut Civil Line Road, Ernakulam?

Accepted Answer

You can choose from the following toppings for your Pizza at Pizza Hut Civil Line Road, Ernakulam:
Cheese, Capsicum, Onion, Tomato, Mushroom, Paneer, Olives, Jalapenos, Baby Corn, Sweet Corn, Red Paprika, Chicken Meatballs, Soya Chucks, Smoked Chicken, Lebanese Chicken and Chicken Tikka.

Question 26

What all offers are available at Pizza Hut Civil Line Road, Ernakulam?

Accepted Answer

Currently no offer available at Pizza Hut Civil Line Road.

Question 27

Pizza Hut

Pizza Hut Menu in Civil Line Road

Country Feast

Tandoori Paneer

Margherita

Classic Tomato

Classic Corn

Veggie Feast

Spiced Paneer

Double Cheese

Soya Masala

Veggie Lover

Farmer's Pick

Veggie Supreme

Veg Exotica

Paneer Soya Supreme

Veg Italiano

Garlic Bread Stix

Garlic Bread - Cheese

Garlic Bread - Spicy Supreme

Creamy Garlic Bread Stix

Tandoori Pocket Paneer

Spanish Tomato - Veg

Hut Treat Meal - For 2

Hut Treat Meal - For 4

Hut Treat Meal - For 1

Pasta Meal For 1 (select stores)

Momo Mia Meal for 1

Mirinda (Glass)

7Up (Glass)

Pepsi (Glass)

Masala Mirinda

Masala Lemonade

Bottled Water

Choco Volcano

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